How to resolve update notification problem

Dear QSPICE users,

first of all I want to thank Qorvo, Mike and the rest of the team for this very useful piece of software!

But there is one issue I am really annoyed about: after I update my Qspice installation, I still receive the update notification (“Your Qspice installation is xxx days old (…)”) at first program start after update. In fact, I have never started QSPICE without receiving this message. When then opening the version info in “help → about” the current version matches with my recently installed update. Very strange and it has a lot of potential to drive one into despair.

My personal suspicion is, that a former update (maybe because I installed accidentily as a user, instead as admin) left some trace somewhere in the system and the update-checker refers to that obsolete info instead…

I have not found any QSPICE version- or settings-files in the user directory. The registry (actually I do not know, if I am allowed to manipulate the registry on my company laptop) is also not very explanatory. How can this be resolved??

Thank you very much for supporting.

Kind regards
flower

Possibly this is not a common occurrence. Have you tried uninstalling Qspice and ensuring that C:\Program Files\QSPICE is deleted after uninstallation? Then, reinstall Qspice to confirm if the problem can be eliminated. I encountered strange behavior once and resolved it with this method, just update or direct reinstall won’t solve that issue.

I am not certain if uninstalling will remove registry entries. The Qspice registry can be located using this method. However, be cautious when changing anything in the registry; I am just pointing out where it is for your reference.

In Registry Editor, Find Qspice in HKEY_CURRENT_USER and will bring you to its registry.

If all else fails, contact Mike via email (Qspice > Help > About), capture a screenshot of the issue you are experiencing as a bug report, and see if you can obtain a solution. The forum provides crowd support, you may not be able to receive official support through the forum, even if it is Qorvo official. :sweat_smile:

Hi,

I ran into a problem when i updated as a “User” instead of my normal update as an “Admin”.
I ended up with TWO installations. The first in "C:\Program Files\Qspice" (Admin install location) and the other in "C:\Users{username}\Qspice" (User install location).

This is because the “update” service only installs and never uninstalls.

QSpice generally worked with few issues. However, I noticed some inconsistencies. Occasionally when I would perform an update, it would complain that certain executables that we’re older versions would not update.

I solved this issue by uninstalling the “official” location of QSpice (as Admin) and then manually deleting the User installed location. Then reinstalling QSpice. The problems disappeared.

Len

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Hey Guys,

thank you so much for the tips!

Following your advice, I have uninstalled QSPICE and deleted all files and folders related to QSPICE in my System.

Even requested a new installer, since mine is from the very early beta phase, and re-installed.

Hopefully this will fix it, but I am still a little bit reserved… because the company setup forces me to use a second user profile as admin AND I probably did the mistake to just delete the obsolete files (installed as user) instead of uninstalling them.

We’ll see, when the next update arrives, I will not pause updates until I have tested this fix to work.

kind regards
flower

EDIT: for now, it seems to work. The fresh install does not notifiy me about avilable updates :smiley:

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Great to hear you are working!

You have appeared to have solved your problem.

Suggestion to Mike E: Once the first install occurs (as Admin or User), only use the current “InstallDir” to perform the update when available. This, in theory, would prevent the need to ask =>
image
It would automatically install the update to the proper Installation directory. It would require an official uninstall if the user wanted change Install configurations.

Len

Hello,

after a few days of observation I can confirm, that this topic is now solved.

A big Thank You to everybody!

Kind regards

1 Like